Terms & Conditions

These Terms & Conditions govern your use of the Qeynsha website and your purchase of products from us. By browsing this site or placing an order, you agree to these terms.

This website does not use an automated checkout or payment gateway. When you click "Place Order", your order details are sent to us. An order is only confirmed once we have verified your payment and replied to confirm acceptance on WhatsApp — adding items to your cart or sending the WhatsApp message does not, by itself, guarantee that your order will be fulfilled. Your order enters production only after payment is received.

Many of our products are personalized to your specifications (names, dates, messages, photos, etc). Please review all personalization details carefully before placing your order, as we are not able to offer refunds or exchanges for personalized items once production has begun, except where the item arrives damaged or with an error on our part.

All prices listed on this website are in Indian Rupees (INR) and are subject to change without prior notice. The price applicable to your order is the price displayed at the time you place your order. Shipping charges, if any, will be communicated to you before your order is confirmed.

Payment is currently accepted via UPI only, using the UPI ID provided at checkout. You are required to upload a screenshot of your payment via whatsapp and confirm the payment to confirm your order. Orders are confirmed manually after we verify the payment.

We aim to dispatch orders within the timeframe communicated to you on WhatsApp after order confirmation. We ship via India Post Speed Post/Delhivery/DTDC. Estimated delivery is 4–10 working days from the date of dispatch. We are not responsible for delays caused by the service provider end. Delivery timelines may vary based on your location and product personalization requirements.

You may request a cancellation by messaging us on WhatsApp before your order enters production. Once personalization/production has begun, the order cannot be cancelled. Refunds, where applicable, will be processed to the original UPI payment method within a reasonable time after approval. If your item arrives damaged or defective, contact us within 48 hours of delivery with a proof of damage by courier and we will arrange a replacement at no charge.

We take reasonable care in describing and presenting our products, but we do not guarantee that colors, finishes, or materials will appear exactly as shown on your screen. To the extent permitted by law, our liability for any claim relating to your order is limited to the amount you paid for that order.

We may update these Terms & Conditions from time to time. The version published on this page at the time of your order will apply to that order.

For any questions about these Terms, please contact us at nikhilesh@qeynsha.com or +91 87997 82362.